Privacy Policy

At Book of Dead, we attach great importance to the protection of your personal data. This privacy policy provides a detailed overview of how we collect, process, and protect your data when you use our platform and services.

To offer our services safely and effectively, we collect various categories of personal data. The nature of this data depends on your interaction with our platform.

Identity and contact data

When you create an account, we may ask you to provide basic information, such as your full name, date of birth, email address, and residential address. This data is crucial for age verification and account security.

Usage and device data

We automatically collect technical information when you visit the platform. This includes your IP address, browser type, device identifiers, and details about your browsing behavior and interactions on the platform.

Transaction data

Where applicable to our services, we process financial data, including deposits, withdrawals, and payment methods. We do not store full credit card details; this is managed by secure, certified payment providers.

Customer service communication

When you contact us for support, we keep a record of this communication, including emails and any chat logs, to adequately answer your questions and improve our service.

We process your data solely based on recognized legal grounds, including: the performance of a contract (e.g., providing the agreed-upon services), legal obligations (such as anti-money laundering legislation), our legitimate interests (such as fraud prevention and network security), and, where applicable, your explicit consent.

The collected information is primarily used for managing your account, processing transactions, and providing customer support. In addition, we analyze usage data to optimize platform performance, mitigate security risks, and, if you have opted in, keep you informed of marketing offers.

Your personal data will not be retained longer than reasonably necessary for the purposes described in this policy. As soon as data is no longer required for contractual or legal purposes (such as fiscal retention obligations in the Netherlands), we will securely delete or anonymize it.

We never sell your data to third parties. However, we may share your information with trusted service providers, such as payment processors and IT support companies, who act as data processors. These parties are contractually bound to process your data solely on our behalf and under strict confidentiality.

While we strive to keep data within the European Economic Area (EEA), it is sometimes necessary to transfer data to servers outside of it. In such cases, we ensure appropriate safeguards, such as the European Commission's standard contractual clauses, to guarantee an adequate level of protection.

We implement robust technical and organizational security measures to protect your data against unauthorized access, loss, or manipulation. This includes data encryption and secure server infrastructure. While we make reasonable efforts, no system on the internet can guarantee absolute security.

Under applicable data protection legislation, you have various rights. You can request access to your data, correction of inaccurate information, or deletion of your data ("right to be forgotten"). Additionally, you may have the right to object to processing and request data portability.

For questions about this privacy policy or to exercise your rights, please contact our data protection officer via: [email protected].

Updates

This document may be revised to reflect changes in our practices or legislation. We recommend that you check this page regularly for updates.